Returns

Thank you for choosing Amber Winters. We hope you're delighted with your purchase.

However, if you're not completely satisfied, you may return your item(s) within 30 days of delivery for a full refund or exchange.

Businesses have 14 days from the date of purchase to initiate a return. Consumers have 30 days, in line with UK Consumer Contracts Regulations.

Eligibility

To be eligible for a return, your item(s) must be in their original condition with all tags attached and original packaging intact. This includes:

Clothing items unworn, unwashed, and free from any damage or alterations
Items with all labels and packaging intact

Returns that do not meet these conditions may be refused or subject to deductions.

Process

Contact our Customer Service team at hello@amberwinters.com to initiate the return process.
Obtain a Return Merchandise Authorisation (RMA) number from our team.
Carefully package the item(s) in their original packaging. It is your responsibility to ensure the item is protected for transit. Items that are damaged, written on, or have shipping labels applied directly to them will not be accepted.
Include your proof of purchase and the RMA number with your return.

Note: Failure to include relevant paperwork to identify who has returned an item will result in delays. If we cannot establish who returned the item, it will be held in quarantine until proof of delivery is received. After 12 months, unclaimed items will no longer be held.

Ship the item(s) to:
Amber Winters Returns
16 Hartley Street
Stockport
SK3 9JW

Refunds

Refunds will be processed within 5 working days of receiving the returned item(s).
Refunds will be issued to the original payment method.
You'll receive an email notification once the refund has been processed.

Exchanges

If you'd prefer an exchange, please specify this in your return request. We'll send out the replacement item once we've received and processed your return.

Shipping

You are responsible for the cost of returning the item(s).
We recommend using a trackable shipping method and keeping your tracking number for reference.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us immediately at hello@amberwinters.com. We'll arrange for collection and dispatch a replacement promptly.

Exceptions

Personalised or custom-made items cannot be returned due to their customisation. This will be made clear at the point of sale and agreed to by the customer. This does not affect your statutory rights.
Gift cards are non-returnable.

International Returns

For international customers, please note that you are responsible for all return shipping costs. We recommend using a trackable shipping method and obtaining proof of postage. We regret that we cannot cover the cost of re-shipping a faulty item to international destinations; an additional delivery fee equal to the original shipping cost will apply.